United Kingdom

Sales, Reservations & Enquiries
Freephone: 0800 028 4149 (consumer)
Freephone : 0800 028 6185 (travel trade)

Online Booking Help
Step by Step Guides
Questions and Answers
Freephone: 0800 028 4149

Feedback
Send us feedback
Complete our Customer Experience Survey
See Customer Support below for other contact options

Flight Arrivals & Departures
Phone: 0870 0000 123
Online Arrivals & Departures

Airpoints™ Enquiries
Questions and Answers
Freephone: 0800 028 4149

Regional Office - London
Phone: 020 8600 7600

Air New Zealand Travelcentre
Location: Upper Ground Floor, New Zealand House, 80 Haymarket, London SW1Y 4TQ.

Affiliate Programme
Sign up to become a UK affiliate

Travel Agent website
www.airnewzealandtrade.com

Republic of Ireland

Sales, Reservations & Enquiries
Freephone: 1800 551 447

Europe

Sales, Reservations & Enquiries
Freephone numbers from Europe
Website: airnewzealand.com/europe
 

Select another contact area

Customer Support

Air New Zealand Customer Support
Private Bag 92007
Auckland 1142
New Zealand
Email: Customer Support

Damaged, Delayed, Lost Baggage Claims

Should only be contacted if your baggage has been damaged, delayed or lost on a flight you have recently taken

Air New Zealand Baggage Claims
5 The Enterprise Centre
Kelvin Lane
Crawley
West Sussex
RH10 9PT
Email: nzbags@airlinecrm.com

Airpoints

Questions and Answers
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints

Cargo

Principal Office, London Heathrow
Phone: 020 8751 5000
Fax: 020 8751 3333
Hours: 0900 - 1730, Monday to Friday
SITA: LHRFSNZ, LHRFFNZ 

Engineering

Email: marketing.services@airnz.co.nz

Airline Training

Email: airlinetraining@airnz.co.nz

Golden Oldies World Sports Festivals

Environment

Email: environment@airnz.co.nz

Air New Zealand Ltd, 26-28 Hammersmith Grove London W6 7EN.
Registered in England and Wales as a foreign company, registration number FC008870.
VAT Regn 645 2066 48. A limited liability company registered in New Zealand.
Head Office 185 Fanshawe Street Auckland 1010, New Zealand.
Registered: New Zealand Companies Office, Number 104799.